Refund policy

Return and Refund Policy

Last Updated: March 16, 2026

At Powwow Regalia Store, we value the trust of our community. We stand behind the quality of our products and offer a transparent return process to ensure you are satisfied with your purchase.

1. Return Window

You have 30 calendar days from the date your order was delivered to initiate a return or exchange. If 30 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.

2. Condition of Items for Return

To be eligible for a return, your item must be in New condition.

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all original tags and labels attached.

  • Items showing signs of wear or damage not caused by shipping will not be accepted.

3. Defective or Damaged Products

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@powwowregaliastore.com

  • We accept returns and exchanges for all defective products.

  • Powwow Regalia Store covers 100% of the return shipping costs for defective items.

4. Non-Defective Returns (Change of Mind)

We accept returns for non-defective products (e.g., wrong size, colour, or change of mind). The item must meet the "New" condition requirements stated above and be returned within the 30-day window.

5. Return Shipping & Fees

We believe in a stress-free shopping experience for our Canadian customers:

  • Return Method: All returns are handled by mail.

  • Return Shipping Cost: We offer Free Return Shipping for all orders within Canada.

  • Return Label: A pre-paid return shipping label is included in your original package. Simply attach the label to your package and drop it off at the designated carrier.

  • Restocking Fees: We charge $0.00 restocking fees. You will receive a full refund for the product price.

6. Exchanges

We accept exchanges for the same item (e.g., if you need a different size). To start an exchange, use the pre-paid label provided or contact our support team. Exchanges are processed within our standard working days.

7. Refund Processing & Working Days

  • Inspection: Once we receive your return, we will inspect it within 2 business days.

  • Approval: We will notify you via email regarding the approval or rejection of your refund.

  • Refund Method: Approved refunds are processed back to your original method of payment.

  • Timeline: Please allow up to 10 business days for the credit to appear on your bank or credit card statement.

  • Working Days: Our business hours are Monday through Friday, 9:00 AM – 5:00 PM (EST), excluding Canadian federal holidays.

8. Contact Information

For questions regarding your return, please contact our support team:

  • Business Name: Powwow Regalia Store

  • Phone: +1 5196494909

  • Email: powwowregaliastore@gmail.com

  • Physical Address: Waterloo ON N2J 0B3, Canada

  • Working Days: Monday – Friday, 9:00 AM – 5:00 PM (EST)